At Dokanghor, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to ensure you understand the process and requirements for returns.
Eligibility for Returns
- Time Frame: Items can be returned within 30 days from the date of purchase.
- Condition: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags and labels attached.
- Non-Returnable Items: Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items (e.g., intimate or sanitary goods)
- Perishable goods (e.g., food, flowers)
Return Process
- Initiate a Return:
- Contact our customer service team at info@dokanghorllc.com or call +15127177686.
- Provide your order number, reason for return, and any supporting photos if the item is damaged or defective.
- Approval:
- Once your return request is received, we will send you an email to notify you of the approval or rejection of your return.
- If approved, you will receive detailed instructions on how to return your item.
- Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- For defective or damaged items, we will provide a prepaid return shipping label.
Refunds
- Inspection:
- Once your return is received and inspected, we will send you an email to notify you of the receipt and the approval or rejection of your refund.
- Processing:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@dokanghorllc.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@dokanghorllc.com.
Contact Us
If you have any questions about our return policy, please contact us:
- Email: info@dokanghorllc.com
- Phone: +15127177686
- Address: 12828 Willow Centre Dr Ste D #909, Houston, TX 77066
Thank you for shopping with Dokanghor. We appreciate your business and are here to ensure you have a satisfactory shopping experience.